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Delete your Daofa Plus account

This page explains how to request deletion of your account and personal data in the Daofa Plus app, operated by Daofa Sole Co.,Ltd. The app does not currently have a self-service delete button — account deletion is carried out by our team after you submit a request following the steps below.

1. How to request deletion

  • Email support@daofagroup.com (or call +856 20 9999 9944) from the phone number or email address linked to your account, state that you want to 'delete my Daofa Plus account', and include your registered phone number.
  • Our staff will verify your identity (by sending an OTP code to your registered phone number, or another suitable verification method) to prevent someone else from requesting deletion of your account.
  • Once identity verification succeeds, we will delete your account and personal data within 30 days of the verification date, and notify you by email or phone when it is done.
  • If your account has a remaining balance or points, or an in-progress transaction (such as a pending withdrawal or unfulfilled order), our staff will contact you first to resolve it before the account is deleted.

2. Data that is deleted

  • Profile data: display name, phone number, email, date of birth, profile photo.
  • Linked bank accounts or payout channels.
  • Remaining points balance and the device's push-notification token.
  • Identity-verification and sign-in data (including session/refresh tokens) for the account.

3. Data that is retained

Under Lao PDR law on accounting, taxation, and anti-money-laundering (see Privacy Policy section 5 'How long we keep data' and section 7 'Your rights'), we must keep the following records even after your account is deleted:

  • Order transaction records (items ordered, amounts, order numbers) and the related delivery status.
  • Top-up and withdrawal records together with bank reference numbers.
  • Accounting and tax records that a business operator is legally required to keep.

These records are stored separately from your deleted profile, cannot be used to sign in or access the service again, and are deleted once the legally required retention period ends.

4. Contact us

Daofa Sole Co.,Ltd
Ban Khamsavat, Xaysettha District, Vientiane Capital, Lao PDR
Phone: +856 20 9999 9944
Email: support@daofagroup.com

For more detail on how we collect and use personal data, see our Privacy Policy.